You Need to Know

Frequently Asked Questions:

What proof of vaccinations from a vet are required before booking an appointment?

Rabies and Bordetella are required for dogs. Vet required vaccinations must be current for cats.

Is flea and tick treatment for my dog required?

Yes, we vow to keep our facility flea-free. In order to do this we expect all pets who come to the salon to be on a monthly flea and tick preventative. If your pet has a flea infestation we will immediately send your pet home and you will be charged accordingly.

How do I make an appointment?

Due to our staff being so busy, focus and attention to the dogs in the salon and customers in the salon is our top priority. We ask that if capable to please use our online system to request a booking. Book Here

How often should I get my dog groomed?

To maintain a proper, manageable coat for non-shedding breeds such as Doodles, Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, Cockers etc, you should have your dog groomed every 4-6 weeks. If they are kept in a very short cut, these breeds may be able to go 8-10 weeks. A dog’s nails generally need trimming every 6 weeks.

What days and times do you offer grooming?

Grooming is offered Mondays for baths only (ask about bubbly mondays) Tuesday - Saturday all services are offered.

Do I get the same groomer each time?

Most clients prefer to keep the same groomer. If your dog is nervous or you have specific requests, we find that coming back to the same groomer works best because it fosters a relationship between the client, groomer, and dog. We will do our best to keep your dog with the same groomer and you can request a groomer during the booking process online.

How much does it cost?

All fees are based breeds, weight of your dogs, hair coat condition and on the length of time it takes to complete the service. Size, behavior, condition and health of coat, length and density of coat, and length of time between visits will all affect the price. When creating an appointment on line you will be able to see the starting price that pertains to your dog based on the information you give when creating a pet listing into the booking system.

What is the latest pick up time?

All pick-ups are expected to be done by 4:00 pm. We may request earlier pick-ups if your dog is the last dog to be picked up for the day based on the finish time. Sometimes,our grooming for the day ends much sooner. Please, communicate at drop off if you do not plan to pick up with in 4 hours of dropping off your dog and/or us contacting you upon completion of the groom.

How old should my puppy be before he gets his first groom?

It is very important to have your puppy become familiar with grooming as early as possible after puppy shots. Once your vet says your dog can receive a Bordetella vaccination, it is wise to start the grooming training process and schedule a "Pup Intro". This will help him learn at an early age that grooming is a pleasant experience.

Is my pet too old to be groomed?

Older pets often need special care and attention. We recommend the style be kept short and easy to maintain to keep the grooming process to a minimum amount of time. Please always communicate with us if there are any new medical conditions that we need to be aware of.

What takes place in the dog bathing and grooming process?

Baths include:

Tear-free relaxing facial wash, 1-3 cycles of shampoo on the rest of the dog, 1 cycle of conditioner or more if needed, hand-dried as much as possible, then use of hand held blow dryer if tolerated by dog or use of stand dryer while in kennel if uncomfortable, brush out, nail trim/file and ear cleaning.

Feet, Face & Fanny includes:

Everything included for bathing, clean up and tidy up of the face, feet and sanitary area.

Groom includes:

This is a full service which includes everything for bathing and the feet, face fanny, plus a full hair cut based on breed or your specific requests.

Can I stay with my dog and watch?

No, we prefer owners of pets to leave the salon after dropping them off. It is not fair to all the other pets in the building. We cannot have distractions and extra motion in the grooming area, especially if there is scissoring involved. Dogs get anxious and move around more than normal when their owners are in view or if they see other people they are anxious to meet. If we feel your pet is experiencing too much anxiety we will stop the grooming process and give you a call to discuss options.

Can I bring my own shampoo?

Absolutely, but we cannot guarantee quality of the final groom. Our top-rated product line is designed to promote a healthy coat and skin as well as prepare the hair for the grooming process. We use premium products and based on certain needs of dogs we have products to help those needs. If your veterinarian has prescribed or suggested an alternate shampoo rather than our product line, we will gladly use it.

How long does it usually take?

  • Bath with no trim – usually takes about 1 ½ -2 hours

  • Bath for large dog or dog that has a lot of hair can take 2 or more hours.

  • If dogs are matted it will be considered a full groom. We will not bath them if matted and 3-4 hours can be expected depending on the size of the dog.

  • Your groomer will message you via yext or phone call just prior to or after your dog is finished.

  • If you need your dog groomed in less time, please explain your needs when making your appointment and we will do our best to find a day and time to accommodate your request.

What if I need my pet to stay longer than the time to groom time?

To minimize the stress on the dogs, we prefer they be picked up as soon after they are finished, if possible. Special arrangements can be made depending on the situation and if too long a fee may be added at check out. Please, communicate your plans at drop off.

Can I bring a picture of how I want my dog styled?

Yes, we love when yo bring photos of the desired look! It keeps us from guessing what you are trying to explain. The groomer will discuss your options and try to achieve results as similar as possible. Some styles in photos cannot always be accomplished like the owners want because of hair coat and texture not being the same as their dog, but we will do our best.

How is my dog dried?

We prefer hand drying all dogs with a variable speed, high velocity dryer. This allows us to get a better finished look as well as gives us a chance to get a good look at your dog’s skin to assess any potential health issues. If your dog does not tolerate this method, we will use a circulating fan or dryer stand to “air dry” the coat.

My dog’s hair is knotted. Do I need to cut the hair short?

If the hair is allowed to knot or develop matts, it is unhealthy for the dog’s skin. It may be possible to “dematt” the coat, if it can be done without causing pain to the dog. Unfortunately, the process is often painful or can cause irritation to the dog’s skin. If your dog is matted, we will discuss with you what can be done. Matted coats can cause a variety of skin and health problems. When your pet is extremely tangled, matted, or densely coated there are increased risks of stress, trauma, or injury. If your dog's hair cannot be brushed and combed out then the only way to remove the mats without causing pain and trauma to your dog is by use of a clipper that will go below the matting, which will remove the mats, creating a very short haircut. In the "Client / Salon" agreement we discuss our matting policy.

My dog is shaking when I bring him in, does that mean he is scared or doesn’t like the groomer?

Not necessarily, he may just be anxious from the car ride, excited, or not sure if he is going to the vet to get a shot. They are muck like kids and once you are gone they settle in and get comfortable. In fact, they often pull us into the grooming area!

Keep yourself calm as well! Dogs are very intuitive and will pick up any anxiety that you may be feeling, so it is important that you be calm and reassuring. Make your goodbye short and sweet! You can trust that your dog is family to us, and is in great hands!

Can you groom my dog to the breed standard?

Yes, our groomers are familiar with most of the breed standards and are very experienced with more popular breeds. We encourage you to bring in pictures of previous grooms, if available. Some breed standard guidelines are not always preferred by clients because of the maintenance required.

What if I want something changed or redone after my dog is finished?

Your satisfaction is very important to us! If you notice something after you leave, we ask that you give us a call within 48 hours so we can arrange a time to tweak the groom while it is still relatively fresh. If you notice something at pick up and one of our staff members are still in, they can often take care of it for you prior to leaving the facility.

What are anal gland expressions?

These are scent sacs found right under your dog’s tail. Some dogs empty them naturally, some do not. Please consult with your veterinarian. Some veterinarians prefer that groomers NOT express the glands, therefore we do not do this in our salon.

Do you accept tips?

Absolutely, tips are always appreciated.